Terms and Conditions

Check in & Check out times and terms:

- Check in at 2.00 PM
- Check out at 12.00 PM
- Early check in and late check out is only upon availability and must be requested 24 hours in advance.
- An unplanned late check out will be of extra charge of up to one night, to be added to your final bill.

Facilities & Services:

- Concierge & maintenance services daily operation hours are: 8 AM - 10 PM
- Housekeeping services are available on-demand and/or in scheduled packages at very special rates. Daily booking hours are: 10 AM – 5 PM
- Laundry services are available on-demand at very special rates.

Extensions:

- Extending your stay must be submitted 48 hours before the initial check out date and confirmation will be based on availability.

Insurance Amount:

- An Insurance amount must be paid before check in.
- The Value is dependent on unit contents.
- Damages are deducted from this amount during check out and the remaining amount is returned to the guest in cash.

Cancellation:

- Rescheduling is only allowed before deposit payment.
- Once payment is done and reservation is confirmed, rescheduling is not allowed.
- In case of cancellation prior to check-in, 25% of the reservation total amount will be charged as a cancellation fee.

Reservation Confirmation & Payment:

- Reservation is only confirmed after deposit payment of 25% of the total amount AND a copy of your National ID is received and verified by our team.
- Full Payment should be settled, in EGP at latest before check-in Just Pack reserves the right to cancel the reservation and apply the cancellation fee if the full payment & insurance amount is not settled during check in.
- Cheques are not allowed as a payment method.

Utilities:

- Utilities (water and electricity) rates are calculated based on average consumption and added to the final bill on the website.
- Extra consumption will be settled for short & long term stays with the final bill at check out.

House rules:

- Pets are not allowed unless explicitly specified in the unit description.
- Marriage certificates are a must for couples.
- Maximum number of adults specified for each unit on the website must be respected.
- In case of violation of any of the house rules, Just Pack reserves the right to cancel the reservation and apply maximum cancellation fee of full reservation amount.

Special beach access Rules for Resorts

Marassi:

- Each Unit has limited number of allowed beach passes:
3 Bedrooms unit only 4 passes
4 Bedrooms unit only 6 passes
Standalone Villas only 9 passes
- Price for each rental pass is 500EGP, and is not included in the unit price (needs to be settled separately upon arrival).
- All renters need to be first or second degree related to be able to get rental cards.
- Rental passes don’t allow access to Club House during Weekend (Thursday / Friday / Saturday).
- Rental passes allow access to North beach all week
- In Case a rental card is lost a penalty of 500 EGP per card is collected during check out

Hacienda:

- Hacienda community center is issuing a beach pass for 4 persons per unit for 1250 EGP for 7 days access every additional person to these 4 needs to pay an extra 1250 EGP .
(which means 6 guest need to pay 1250 + 1250 + 1250 EGP)
Note:These fees are not included in the unit price (needs to be settled separately upon arrival)
- Hacienda community center mandates that a renting contract is signed by both guest & owner and approved by Al Alamein Police station with security clearance for the guest. Just Pack takes care of this process by only taking a copy of both the owner & guest ID cards so that both enjoy a hassle free experience.

Amwaj:

- Amwaj community center is issuing a beach pass per person for 300 EGP per person per 1 week.
Note:These fees are not included in the unit price (needs to be settled separately upon arrival)
- Each Unit has limited number of allowed beach passes:
2 Bedroom Unit -> 4 Rental Cards
Twin house / Villa -> 8 Rental Cards
- Visitors are not allowed without rental cards.
- In Case a rental card is lost a penalty of 500 EGP per card is collected during check out.

Stella Sidi Abdel Rahman:

- Stella community center is issuing a beach pass per person for 400 EGP per person per 1 week.
Note:These fees are not included in the unit price (needs to be settled separately upon arrival)
- In Case a rental card is lost a penalty of 500 EGP per card is collected during check out.
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