Terms and Conditions

Check in & Check out times and terms:

- Check in at 2.00 PM
- Check out at 12.00 PM
- Early check in and late check out is only upon availability and must be requested 24 hours in advance.
- An unplanned late check out will be of extra charge of up to one night, to be added to your final bill.

Facilities & Services:

- Concierge & maintenance services daily operation hours are: 8 AM - 10 PM
- Housekeeping services are available on-demand and/or in scheduled packages at very special rates. Daily booking hours are: 10 AM – 5 PM
- Laundry services are available on-demand at very special rates.
- Extra beds are available when requested and will be added to your final bill at extra charge.
- Transportation from Cairo International Airport is available at special rates.

Extensions:

- Stay extension requests must be submitted 48 hours before the initial check out date and confirmation will be based on availability.

Cancellations & No Show:

- You can cancel your reservation anytime before your check in date until one week before your arrival, with a cancellation fee of 25% of the reservation total.
- In case of cancellation between the time your reservation is confirmed, and one week before your arrival, only 25% of the reservation total will be charged.
- In case of cancellation after that, the total reservation amount will be charged.
- In case of no show –which means not arriving at the scheduled check in time without prior notification to the JustPack team- the full amount of the total reservation will be charged.

Reservation Confirmation & Payment:

- You will receive a final confirmation for your reservation, once payment of 25% of the total amount and a copy of your National ID are received.
- Full Payment should be settled, in EGP or equivalent to USD, one week before check-in date, otherwise the reservation will be considered cancelled late, and the cancellation fees will apply.

Utilities:

- Utilities like water and electricity rates are calculated based on average consumption.
- Extra consumption will be settled for short & long term stays with the final bill at check out.

House rules:

- Marriage certificates are a must for couples.
- The maximum number of adults for each unit needs to be kindly respected.
- In case of violation of any of the house rules, JustPack reserves the right to consider the stay as No Show and cancel the reservation with applying the full reservation amount as cancellation fees.

Insurance Fees:

- An insurance fee that is customized to each unit according to its details and amenities will be applied and should be paid in advance.
- This amount will be fully refunded at check-out given that no material damage has been done to the unit.
- In case of material damage, the JustPack agent assigned to handle your check out will charge an amount equivalent to the value of the damaged item(s).