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Terms and Conditions

Check in & Check out times and terms:

- Check in between 3:00 PM - 6:00 PM
- Check out between 11:00 AM - 12:00 PM
- Late Check Out Disturb our daily operations and our ability to prepare for our following trips.
- An extra charge of Up to One Night applies for all Late Check Out, added to your final bill.

Facilities & Services:

- Our Customer Care Team is available all week by Chat or Phone 10am to 12am.
- Support & maintenance services' daily operation hours are: 10 AM - 10 PM, available when you contact our Customer Care Team.
- Housekeeping services are available on-demand at special rates. Daily booking hours are: 10 AM – 5 PM.
- Laundry services are available on-demand at very special rates.
- Extra beds are available on-demand.
- Transportation from Cairo International Airport is available at special rates.

Rental Fees Exclusions:

- Any Beach access passes fees are not included.
- Water & Electricity charges are not included.

House Insurance Policy:

- An Insurance amount is due before check in.
- The Insurance Amount depends on unit details and the trip duration.
- Guests are requested to report any existing house damage to our Customer Care Team by pictures within 48 hrs of the Arrival date.
- During Check Out any house damages (That are not Reported) are deducted from the insurance amount and the remaining amount is Refunded.

Reservation Confirmation & Payment:

- Reservation is only confirmed only upon:
1- Deposit payment.
2- A copy of the National ID of all guests is received by our team (Mandated by Resorts & Local Authorities Regulation).

House Rules Violations :

- Guests need to read carefully the house rules of the house booked.
- Just Pack preserves the right to the end the trip with no refund in case of any house rule violation.

Beach Access Passes:

- Some Resorts beach access passes, the prices of which varies from resort to another.
- Beach access fees are not included in pricing.
- Each Property has a limited number of beach passes that depends on property type.
- Just Pack doesn't have the authority to issue additional passes.
- Guests are requested to Sign on receiving the beach pass access cards.
- In case a beach pass card is lost, a 500EGP penalty is due for each lost card and deducted from the insurance amount.
- This penalty is not forced by Just Pack it's paid to the resort authority to issue a replacement pass for the property owner.

Utilities:

- Utilities (water and electricity) rates are calculated based on average consumption and need to be settled during check-in.
- Extra consumption (Above Calculated Average) will be settled based on actual consumption during check-out.

Payment Methods:

Just Pack provides 4 payment methods:
1-Online Payment by Visa or Mastercard (For deposit payment).
2-Payment Links for Visa or Mastercard (Sent by customer care).
3- Cash.
4- Bank Transefer.

Extensions:

- Stay extension requests must be submitted 48 hours before the initial check out date and confirmation will be based on availability.

Special beach access Rules for Resorts

Marassi:

- Each Unit has limited number of allowed beach passes:
3 Bedrooms unit only 4 passes
4 Bedrooms unit only 6 passes
Standalone Villas only 9 passes
- Price for each rental pass is 500EGP, and is not included in the unit price (needs to be settled separately upon arrival).
- All renters need to be first or second degree related to be able to get rental cards.
- Rental passes don’t allow access to Club House during Weekend (Thursday / Friday / Saturday).
- Rental passes allow access to North beach all week
- In Case a rental card is lost a penalty of 500 EGP per card is collected during check out

Hacienda:

- Hacienda community center is issuing a beach pass for 4 persons per unit for 1250 EGP for 7 days access every additional person to these 4 needs to pay an extra 1250 EGP .
(which means 6 guest need to pay 1250 + 1250 + 1250 EGP)
Note:These fees are not included in the unit price (needs to be settled separately upon arrival)
- Hacienda community center mandates that a renting contract is signed by both guest & owner and approved by Al Alamein Police station with security clearance for the guest. Just Pack takes care of this process by only taking a copy of both the owner & guest ID cards so that both enjoy a hassle free experience.

Amwaj:

- Amwaj community center is issuing a beach pass per person for 300 EGP per person per 1 week.
Note:These fees are not included in the unit price (needs to be settled separately upon arrival)
- Each Unit has limited number of allowed beach passes:
2 Bedroom Unit -> 4 Rental Cards
Twin house / Villa -> 8 Rental Cards
- Visitors are not allowed without rental cards.
- In Case a rental card is lost a penalty of 500 EGP per card is collected during check out.

Stella Sidi Abdel Rahman:

- Stella community center is issuing a beach pass per person for 400 EGP per person per 1 week.
Note:These fees are not included in the unit price (needs to be settled separately upon arrival)
- In Case a rental card is lost a penalty of 500 EGP per card is collected during check out.
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