FAQs

How is Just Pack different from traditional travel websites ?
As opposed to traditional booking through travel websites or even a broker, the entire experience is professionally managed to ensure you a smooth, high quality experience, from booking till check-out. Between our agent welcoming you upon arrival in your cleaned & sanitized house, equipped with hotel like services like branded towels & bed sheets, and around-the-clock assistance from our team during your stay, our target is to deliver a "Hotel Experience".
How does Just Pack secure this level of experience ?
Just Pack invested heavily in a well trained staff to cater on the experience from booking to checkout. Leveraging on technology and methodology to audit all team activities from reservations confirmation, units renovation, equipping units with perks and branded amenities, to housekeeping & sanitization in preparation to every check-in coming to a - picture based - checklists for check-out.
What types of services can i get from Just Pack team during my trip?
In addition to the basic services of maintenance and logistics, Just Pack provides on demand house-keeping, on demand laundry. Just Pack also provides a list of in-house perks that the guest can select from, like Coffee Machines, Playstation, Wifi internet, Barbecue Kit,... That's not all, Just Pack will be continuously adding new services to our guests through our platform and on ground agents.
I see that the prices are based on daily rates, what are the rates for long term stays ?
Our platform currently supports showing the rates for short term stays. For stays above 2 weeks special rates will apply. You're kindly requested to contact our customer service team to configure your trip based on your needs.
I'm used to seeing a thousand options before choosing; While here i'm only getting a few
We search high and low to bring you a selection of the finest luxury properties, with hotel-like services and add-on perks. Launching Summer 2020 we are continuously and steadily adding more destinations while keeping the same level of quality.
I 'm used to going to certain resorts or destinations that i can't find on the website; What are your plans ?
Launching 2020 we are focused on delivering our level of quality and hassle free experience for hand-picked luxury houses. In parallel we are continuously and steadily adding every week more destinations while keeping the same level of quality.
Terms & Conditions for trips - Check-in / Check-out
Check in time from 2.00 PM / Check out time 12.00 PM / Un-planned late check-out is subject to extra charges up to one night / Early check in and late check out is only upon availability and must be requested 24 hours in advance
Terms & Conditions - Facilities & Services
Concierge & maintenance service from 8 AM till 10 PM / On Demand Housekeeping packages (Random or Daily) available from 10 AM till 5 PM at very special rates / Dry Clean /Laundry service available on demand at special rates / Extra bed available with extra charge / Transportation from Cairo International Airport available at a special rate.
Terms & Conditions - Trip Extension
Extension requests must be submitted 48 hours before initial check-out date and based on availability
Terms & Conditions - Cancellation & No show
In case of cancellation, up to 1 week before check-in date, a cancellation fee equal to 25% of the total reservation amount will be charged / In case of No Show the full amount of the total reservation amount will be charged
Terms & Conditions - Reservation Confirmation & Payment
A 25% deposit should be paid in advance to confirm reservation / Full Payment should be settled, in EGP or equivalent to USD, one week before check-in date; if not settled on time, Just Pack reserves the right to cancel the reservation and apply the cancellation fee / A Scan of the National ID is needed to confirm the reservation
Terms & Conditions - Utilities Charges ( Electricity & Water )
Utilities ( water and electricity ) rates are calculated based on average consumption, excess consumption must be settled (extra) for short & long term rentals during check-out
Terms & Conditions - House Rules
Marriage certificates are a must for couples / For each unit, the maximum number of adults is specified, this number must be respected. In case of violation Just Pack reserves the right to cancel the reservation and apply a cancellation fee equal to full reservation amount
Terms & Conditions - Insurance Amount
Each house, depending on the value of amenities, has an insurance amount that must be paid in advance / This amount is fully refunded at Check-out given that no material damage has happened at the house / In case of material damage, Just Pack team agent will charge an amount equivalent to the value of the damaged item(s)